Payment confirmed
The distributor has confirmed premium collection. The insurance request may still be awaiting insurer issuance.
Walkthrough 02 · Customer purchase
A relevant offer.
A clear choice.
Confirmed cover.
Follow the customer from a familiar channel to an issued policy. Change the customer moment, move through the steps and explore how an uncertain issuance result is handled.
01 / Start
Meet customers in
a familiar channel.
An insurance offer begins inside an existing customer relationship, through a partner app, website or staff-assisted conversation.
The distributor owns the customer channel.
Only products permitted by the approved partnership are offered.
Partner customer channel
A relevant customer moment
Protection for
the everyday.
Explore available cover.
Your choice. Your consent.
Illustrative journey. No policy is issued and no payment is processed. Payment confirmation and policy issuance are separate steps. Cover details and timing follow the insurer’s issued policy terms.
Stress test: the insurer’s issuance outcome is unknown
A missing response is not proof that no policy was issued. First check the insurer system, then decide whether a retry is appropriate.
What the customer should understand
A payment status.
A separate policy status.
Keep the transition from paid to issued explicit, so the customer knows when they are waiting for insurer confirmation.
Policy issued
The insurer has confirmed issuance. View and download issued policy details. The download contains policy-details text; cover follows the insurer’s issued terms.
Let’s shape the opportunity
Find your customer moment.
Build the journey around it.
Let’s explore the customers, approved products and insurer relationships for your proposition.
Discuss your partnershipStart a conversation with Ozoned Digital